Cancellation & Refund Policy

1. Scope

This policy explains how cancellations and refunds work for our services. It applies to all work with Bittbuzz, including monthly retainers and project setup fees, and it applies whether you are billed in USD, EUR or INR.

Where a signed proposal, statement of work or written agreement sets out different terms for a particular engagement, that agreement takes precedence over this policy. Our Terms and Conditions also apply.

2. Monthly Retainers

Retainers are ongoing monthly arrangements. There is no minimum term — you are free to leave whenever you choose, and you are free to join without committing to a long period.

Cancelling

To cancel a retainer, email contact@bittbuzz.com with at least 30 days' written notice. Your cancellation takes effect at the end of the current billing period, once that notice period has run.

Retainer fees are billed monthly in advance. Fees for the notice period are not refundable, because we hold that capacity for you during it.

Early Termination

If you cancel before your 30-day notice period has run, an early termination fee of one month's retainer applies. This covers the remaining commitment in the current billing cycle. It is charged at the retainer rate you pay and is due on cancellation.

Cancelling after the notice period has run carries no early termination fee. If you cancel while work is actively in progress, please give us enough context to wrap up cleanly — we will prioritise your work and hand over whatever is finished.

3. Project Setup Fees

Projects are quoted as a single setup fee, paid in advance. Paying it is what starts the engagement — we begin work as soon as the fee is received — so the setup fee is non-refundable. Work already delivered is also non-refundable.

Refunds are only considered in the narrow cases set out in Section 4.

4. Refunds

Our fees cover time, expertise and work that cannot be un-done once performed. That is why most of our fees are non-refundable. We do issue refunds or credits in these narrow cases:

• Duplicate or incorrect charges — for example, a double charge or an invoice for the wrong amount.
• Our material failure to deliver — where we have not delivered the work we committed to and have not put it right within a reasonable time of being asked.
• Prolonged service unavailability — where our services are materially unavailable for an extended period.

Fees already paid for work that has been completed are not refundable, and unused retainer time does not carry over or convert into a refund. Any refund or credit is agreed in writing before it is issued.

5. Consumer Rights

This policy applies to business clients. If you are a consumer, nothing here limits the cancellation or refund rights that local law gives you — for example, statutory cooling-off rights in the United Kingdom or similar protections in your country. Where such rights apply, they take precedence over this policy.

Our refund terms are also published on our Terms and Conditions page, so the commercial terms of your engagement are visible before you commit to them.

6. Refund Timeline & Method

Approved refunds are returned to your original payment method. We aim to process them within 14 working days of written agreement. Your bank or card issuer may take a further few days to show the credit, and any currency conversion or foreign transaction fees charged by your bank are outside our control.

7. Contact Us

To request a cancellation, ask about a refund or query any charge, contact us and we will respond promptly:

Bittbuzz is operated by Shishir Sundriyal as a sole proprietorship registered in India (GSTIN 23DUDPS7463H1ZB), with its registered office at Sundriyal Niwas, Guraiya Road, Near CM Rise School, Ranikamath, Lonia Karbal, Chhindwara, Madhya Pradesh 480001, India.