The Navigator's Logbook: Positioning Your Brand as the Step-by-Step Authority

How to write guides people find useful, how Google deprecated how-to rich results, and what to do now that the badge is gone.

Bittbuzz Team 13 min read

Short answer: a how-to guide is worth writing because it answers one question completely, and because a numbered sequence is easy for a reader to follow and easy for anything summarising your page to reproduce accurately. It is not worth writing for the badge — Google removed how-to rich results in 2023, and any strategy promising one is selling a feature that no longer exists.

A detailed open leather-bound logbook resting on a ship's chart table, with a brass compass and several handwritten entries

The badge is gone, so start from what remains

Start with the bad news, because it removes an incentive that was driving a lot of bad advice.

In August 2023 Google announced that how-to rich results were being deprecated, alongside a restriction of FAQ rich results to government and health sites. [1] The expanded how-to carousel in search results is not coming back. If your content plan includes “get the how-to badge”, you are optimising for something that was switched off.

What is left is the honest argument, and it is a better one. A guide that fully answers a question is useful to a reader, it earns links from people who found it useful, and it is legible to anything that condenses pages. Google’s helpful-content guidance is really just the same point stated as a standard: does this page help someone with a real question. [4]

Key takeaway: write the guide because it answers the question. Everything else — structure, length, links, the next step — is downstream of that.

Why structured content is easy to summarise

There is no format bonus here. Nobody is scoring your list markers. The reason a numbered sequence works is much more mechanical.

A summary is a compression. When something condenses your page, it is trying to reproduce your argument in a fraction of the space, and it can only do that reliably if your page already contains the compressed version of itself. A numbered list is that. A paragraph that builds to its point over four hundred words has to be understood before it can be shortened, and anything that gets it slightly wrong will get it wrong in a way a list does not.

The same is true of readers on a phone, who scan rather than reading in sequence. [3] One habit, two audiences — and neither of them is a search system being impressed by your formatting.

The three parts of a guide that earns its keep

A specific problem. “How to improve your website” is not a problem. “Why your Google Business Profile is not showing for the searches you care about” is a problem, and it implies a person, a location and a symptom. Guides that name a concrete situation get found, read and finished, and a site organised around the questions people actually ask is a different kind of site from one with thirty unrelated posts. [2]

Steps that are actually specific. This is where most guides collapse into filler. A step that could apply to any business in any trade is padding between two useful ones. Compare:

  • Filler: “Review your website content regularly.”
  • Specific: “Open each service page and check the price. If it is not on the page, decide whether you are hiding it on purpose — because every version of this page you have ever had assumed it was there.”

The second one can only be written by someone who has looked at the problem. That is the entire value of the format.

What goes wrong. The section readers skip and the one they most need. A guide that only covers the happy path leaves the reader stranded at the first surprise, and the stranded reader is the one who closes the tab and searches for someone else. Include the case where your advice does not apply. Google will happily let you mark up an article and its questions and answers, but whether the answer behind it is any use is a different question. [5]

A string of small signal flags in Teal and gold fluttering from a ship's rigging, each one marking a point in a sequence

Publish your method, not your conclusions

The most useful thing you have is not your opinion. It is your process.

Describing what you actually do — what you check first, what you refuse to quote without, what you tell customers when something will not work, how long it takes when nothing goes wrong — is difficult for a competitor to copy, because it is not an opinion any of them disagree with. It is a description of a business.

This is the same argument as original data, from a different direction: the scarce input is what is actually yours. And it is the reason a guide that reveals method tends to increase enquiries rather than reduce them — a reader who can see the judgement involved concludes that delegating it would be sensible.

One practical note on the mechanics. Google lets you mark up an article and the questions it answers, and the documentation sets out what you can declare about both. [5] Worth doing — but it is describing a page that already exists, not creating one, and it will not make a thin guide useful.

Where a guide should end

A how-to page is usually reached by someone with a problem and no intention of buying anything today. Treating it as a sales page converts that reader into a bounce.

End by naming the point where the task stops being worth doing alone, and linking the specific service that covers it. That link should be to the page about the thing you just described, not to a generic contact form — and it should come after the guide has done its job, not before.

Two things worth checking: that the link text describes the destination rather than saying “click here”, since readers and link crawlers both use it; and that the guide is reachable from your service pages, so someone landing there can find the detail.

A depth chart showing a measured, layered seabed profile with the deepest layer highlighted in Teal

Guide elementReader getsAnything summarising it gets
Numbered stepsA path they can followA sequence it can reproduce
Specific instructionsConfidence it will workDetail that cannot be misread
What goes wrong sectionA way to self-diagnoseA reason to trust the source
Honest boundaryA clear point to stopAn unambiguous claim
Link to the serviceA next step, when readyA clean description of what you do

What to do first

  • List the questions your phone gets asked most. Those are your guides.
  • Pick the top one and write the version you would send a friend, including what goes wrong.
  • Check it against the deprecation announcement and drop any plan you had for a badge.
  • Describe one thing you check that most competitors do not. That paragraph is the article’s reason to exist.
  • Link it to the relevant service page at the end, from the reader’s point of view.

A ship's logbook lying open at a page marked "return", with a small hand-drawn chart in the margin

How this connects

Key Takeaways

  • How-to content earns its place by answering one question completely. That is worth doing whether or not it produces a badge, and it happens to be the format most likely to survive being summarised.
  • Google deprecated how-to rich results in 2023, so there is no badge to chase. Any strategy promising a how-to 'rich result' or an expanded AI citation for your steps is selling something the search engines removed.
  • Write the guide you would send a friend. If a step could apply to any business in any trade, it is filler — the specific instruction is the part with value.
  • Publish your method, not just your advice. Telling someone what you actually do, including what you check and what you refuse to do, is what distinguishes a guide from a summary of everyone else's.

References

  1. Changes to HowTo and FAQ rich results — Google Search Central. developers.google.com/search/blog/2023/08/howto-faq-changes
  2. Blog SEO: The Complete Guide — Ahrefs. ahrefs.com/blog/blog-seo
  3. How Users Read on the Web — Nielsen Norman Group. www.nngroup.com/articles/how-users-read-on-the-web
  4. Creating Helpful, Reliable, People-First Content — Google Search Central. developers.google.com/search/docs/fundamentals/creating-helpful-content
  5. Learn About Article Structured Data — Google Search Central. developers.google.com/search/docs/appearance/structured-data/article

Frequently Asked Questions

Quick answers to common questions about this topic.

No. Google announced in August 2023 that how-to rich results were being deprecated, and FAQ rich results were limited to government and health sites. Nothing is coming back. So the case for writing how-to guides now has to be made on whether they are useful to a reader — which is a much better reason, and it does not depend on any search engine behaviour.

It is not 'favoured' in any technical sense — no format gets a ranking or citation bonus. What happens is mechanical: a numbered sequence is already a summary of itself, so anything condensing your page can reproduce it accurately, and a step that needs two paragraphs of context to make sense usually gets dropped or misstated. Write in that shape because it is easier for readers to follow and easier to summarise, not because a machine is scoring your list markers.

Long enough to complete the task, which is usually longer than you first estimate. The common failure is stopping at the point where you would stop, rather than the point where the reader is finished — which means troubleshooting, what to do when it goes wrong, and what it costs. Most thin how-to content is thin because it covers the happy path only.

It does the opposite, provided you are honest about where the work stops being sensible for a customer. A guide that shows the judgement involved tends to make people more willing to delegate it — the same reason a good recipe makes you want a chef. The guides that cannibalise sales are the ones that present a task as trivially easy when it is not.

Publish the parts a customer would find useful and keep the parts that are genuinely proprietary. In practice the proprietary part is rarely the secret sauce — it is the specifics: what you check, what you refuse to quote without, how you handle a difficult case. Publishing that is more persuasive than vagueness, because vagueness is what competitors also publish.

Fewer, better ones. A small site that answers five real questions completely will outperform one with thirty thin posts, both for readers and for anything summarising the site. Pick the questions your phone actually gets asked, answer them properly, and let one guide link to the next rather than starting a new topic each month.

Ready to Strengthen Your Online Presence?

Every business is different. If you'd like practical advice tailored to your business, we'd love to learn more about your goals.

Let's Talk